Retail orders, product questions and delivery: WhatsApp or call +968 9267 2413, or email contact@playphone.om. You can also use the form below.

Wholesale, bulk orders and corporate accounts go through the Ruwi headquarters — the numbers are on the store locator.

What to tell us so we can actually help

For a product question, tell us what you use the device for rather than which model you are considering. "I take a lot of photos of my kids indoors and I keep a phone for four years" gets you a better answer than "is the A56 good".

For an accessory, tell us the exact model of the device it is for. Cases, chargers, Pencils and keyboards are all model-specific and this is where most avoidable returns come from.

For an order or a warranty claim, have the invoice number or the serial or IMEI to hand. It is on your invoice and on the sealed box.

Which channel to use

WhatsApp is the fastest for a quick question or a stock check before you travel to a store. Phone is better for anything complicated. Email suits wholesale enquiries and anything that needs a paper trail.

If you want to see a device before buying, come to a store — that is what the counter is for, and thirty seconds of handling a phone settles more than an hour of reading.

Wholesale and corporate

Playphone has supplied Oman's retail trade since 2008 and currently serves more than 300 outlets across Oman. Bulk orders, drop shipping, custom orders and corporate accounts are all handled from the Ruwi headquarters.

The wholesale network covers Ruwi, Ghubrah, Ghala, Al Khoud, Mabela and Seeb in Muscat and Barka, Musannah, Tharmad, Suwaiq, Al Khadra, Bidiya, Hijari, Saham and Sohar in the north. If you are outside those areas, ask — delivery runs nationwide.

Warranty claims and repairs

Bring or send the invoice and make sure the serial or IMEI matches our record. Playphone opens the claim with the authorised supplier on your behalf rather than sending you to do it yourself.

Playphone also repairs and maintains phones, tablets and accessories outside warranty. Message us with the device and the fault and we will tell you whether it is worth fixing — sometimes it is not, and we would rather say so.